Over the years, we’ve encountered many common questions that parents, grandparents and children have all been keen to know the answer to.

Therefore, we thought it would be helpful for our customers to pull all these questions together in one handy FAQ resource so you can have all your shoe-related questions answered. You’ll also find some useful info about our store, our services and how we work!

If you’re after more in-depth information about shoe fitting, proper shoe care or children’s foot health, please see our advice section.

If you can't find the answer to your question in the FAQs listed below, don’t hesitate to reach out to us directly! We’ll be more than happy to assist you with your query the best we can.


Are you open at the weekend?

Yes, we are open 6 days a week. Tue-Sat 10-5pm and Sun 12-4pm

Yes, we have free 30min parking right outside our door and all around the local area.

No, we also sell ladies’ shoes for women of all ages. Plus, we cater to older teens, with our shoes going up to size 46 for boys and size 42 for girls.

Yes, we sell baby pram shoes, pre-walkers and first shoes, all of which we measure and fit!

We have a lovely range of boys and girls' soft canvas shoes, wellies and slippers, all ideal for nursery!

Our website is not transactional because we are a fitted shoe shop but if you give the shop a call or message us directly, we can organise a BACS payment and post your purchases directly out to you.

Yes, we can post out orders that are bought over the phone, or arrange collection from our store.

We regularly update our stock to keep in line with current trends and the best new brands. However, if there is something specific that you would like, we will be happy to contact you when the new style comes in. Just leave us a message online or ask us when you are next passing.

Our boys shoes go up to a size 42 (UK8) and school shoes up to size 46 (UK 12). Our girl’s shoes go up to a size 42 (UK 8).

We have a great range of shoe brands including Startrite, Lelli Kelly, Geox, Superfit, Lurchi, Froddo, Bobux & Primigi and lovely accessories from various companies such as SlipFree, Snoozies, Tyrrell Katz, Peach & Ty beanies.

Yes, we are famous for our wide range of waterproof and Gore-Tex shoes, trainers & boots - perfect for this wet Scottish country!

As we always explain - the size is just the starting point.

If you bring them into our store, we’ll measure each foot to give you an idea of what size shoes are needed for your toddler’s feet but it is the actual fitting of the shoes that will dictate what size, in what brand, actually fits them correctly. We are truly passionate about this.

Babies can start to wear shoes when they’re cruising and learning to walk outdoors. This is normally between the ages of 10 – 18 months. Their first pair of pre-walkers give them all the support they need until they have been walking completely independently for 4-6 weeks.

It is best to leave babies without shoes until they have been walking independently for 4-6 weeks. However, if you're eager to protect their feet when outside, we suggest coming into our store for a measure and we can talk you through the various options we have available for babies first pair of shoes.

It’s less about the brand of shoe and more about the accurate fitting. We only stock well-known, respected kids’ shoe brands that offer comfort and durability. Combine this with our professional shoe fitting service and you’ll be sure to get a great pair of shoes for your two year old when shopping with Ruby Ruby.

Toddlers need comfortable shoes that are easy to put on and strong enough to protect their feet. Some of the top shoe brands for toddlers are Startrite, LelliKelly, Geox, Superfit and Froddo, all of which we stock at our shoe store in Dunblane

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